WARRANTY INFORMATION
Selected Polygroup® products come with a Limited Warranty. Please refer to the owners / instruction manual (if any) for details of any applicable Limited Warranty. PARTS SERVICE ![]() U.S. Toll-Free Customer Service: Customer Service: Toll-Free Customer Service: CHRISTMAS TREES
![]() Polygroup® Limited (Macao Commercial Offshore) warrants this product against defects in material and workmanship for a period of five (5) years for un-lit Christmas trees and two (2) years for pre-lit Christmas trees from the date of _rst purchase of the product. This Limited Warranty applies only to the original purchaser of the product. Proof of purchase via an original store purchase receipt will be required should any warranty claim be made. NO WARRANTY CLAIMS WILL BE CONSIDERED WITHOUT ORIGINAL PROOF OF PURCHASE. All claims made under this Limited Warranty shall be made by contacting Customer Service at the telephone number shown below. The Limited Warranty will be invalidated should the purchaser modify/repair the product in anyway; use for commercial purposes; fail to follow the Manufacturer’s instructions with regards to set-up and use, use of improper electrical voltage/ systems/accessories, or in cases of other consumer neglect. Vandalism, acts of God and other causes outside of Polygroup®’s control are not covered under this Limited Warranty. In no event shall Polygroup®, its Agents, Retail Customers, or Employees be liable to the purchaser, or any other party, for direct or consequential damages, (including, but not limited to, injury, loss of income, and property damage). This Limited Warranty is limited solely to repair and/or replacement of the product. Some states, or local jurisdictions do not allow the exclusion or limitation of incidental or consequential damages,so the above limitation or exclusion may not apply to you. If you have further questions or require warranty assistance for your purchase, please Contact Us and our Customer Service representatives will be happy to assist you.
POOLS
![]() Polygroup® Limited (Macao Commercial Offshore), (hereinafter “Polygroup®”) warrants to the original purchaser only, the Metal Frame Pool (frame and liner) and Quick Set® Above Ground Pool (liner) against defects in material and workmanship for 90 days from the date of purchase. Original Purchaser must retain proof of such purchase in the form of an original store sales receipt and must produce such upon request by Polygroup® or its designated agents. Warranty claims cannot be processed without a valid proof of purchase. This Limited Warranty applies only to the original purchaser of the product and is limited solely to the repair or replacement of the product, to be decided in Polygroup®’s sole discretion. Consequential damages, including claims for loss of water, pool chemicals, damage, or labor are not covered under this Limited Warranty. This Warranty will be declared invalid should the Purchaser modify or repair the product themselves or by unauthorized persons; use non-Polygroup® parts or accessories with the product; use the product in contravention of the Manufacturers Instructions; use improper voltage; abuse the product in any way; or through accident or negligence. Normal wear-and-tear is not covered under this Warranty, nor are acts of God outside the control of Polygroup®. IN NO EVENT SHALL POLYGROUP®, THEIR AUTHORIZED AGENTS, RELATED ENTITIES, OR EMPLOYEES BE LIABLE TO THE BUYER OR ANY OTHER PARTY FOR DIRECT OR CONSEQUENTIAL DAMAGES. Some states or countries, or others jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Should you encounter a problem with your Polygroup® Product, please do not return the product to the place or purchase. All Warranty claims must be made directly to Polygroup®. Prior to contacting Customer Service, please first review the Troubleshooting Guide in the Installation Manual, or review the FAQ at www.polygroup.com . If you are still unable to correct the problem, please contact Polygroup® customer service at (888) 919-0070. Have the product type and your purchase receipt ready. Our Customer Service Representative will assist you in resolving the problem. You may be asked to return all or part of the product for inspection and/or repair. Do not return any product to Polygroup® without a Return Authorization number. If you have further questions or require warranty assistance for your purchase, please Contact Us and our Customer Service representatives will be happy to assist you. FILTER PUMPS
Polygroup® Limited (Macao Commercial Offshore), (hereinafter “Polygroup®”) warrants to the original purchaser only, the SFS type Electric Filter Pump and RP type Electric Filter Pump against defects in material and workmanship for 180 days from the date of purchase. Original Purchaser must retain proof of such purchase in the form of an original store sales receipt and must produce such upon request by Polygroup® or its designated agents. Warranty claims cannot be processed without a valid proof of purchase. This Limited Warranty applies only to the original purchaser of the product and is limited solely to the repair or replacement of the product, to be decided in Polygroup®’s sole discretion. Consequential damages, including claims for loss of water, pool chemicals, damage, or labor are not covered under this Limited Warranty. This Warranty will be declared invalid should the Purchaser modify or repair the product themselves or by unauthorized persons; use non-Polygroup® parts or accessories with the product; use the product in contravention of the Manufacturers Instructions; use improper voltage; abuse the product in any way; or through accident or negligence. Normal wear-and-tear is not covered under this Warranty, nor are acts of God outside the control of Polygroup®. IN NO EVENT SHALL POLYGROUP®, THEIR AUTHORIZED AGENTS, RELATED ENTITIES, OR EMPLOYEES BE LIABLE TO THE BUYER OR ANY OTHER PARTY FOR DIRECT OR CONSEQUENTIAL DAMAGES. Some states or countries, or others jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Should you encounter a problem with your Polygroup® Product, please do not return the product to the place or purchase. All Warranty claims must be made directly to Polygroup®. Prior to contacting Customer Service, please first review the Troubleshooting Guide in the Installation Manual, or review the FAQ at www.polygroup.com . If you are still unable to correct the problem, please contact Polygroup® customer service at (888) 919-0070. Have the product type and your purchase receipt ready. Our Customer Service Representative will assist you in resolving the problem. You may be asked to return all or part of the product for inspection and/or repair. Do not return any product to Polygroup® without a Return Authorization number. If you have further questions or require warranty assistance for your purchase, please Contact Us and our Customer Service representatives will be happy to assist you. AIRBEDS
Where can I purchase replacement parts? Where can I purchase replacement parts? What are the weight limits for Nordic Peak products? If my airbed has a leak, how can I find it? Why won’t my bed properly inflate? Why does my bed loose air after the first few hours or day? How can I fix a leak that I find in my bed? Since my airbed has flocking, how can I use the repair patch as it won't adhere to the flocking? How do I deflate my air bed? How do I take care of or store my air bed? FREQUENTLY ASKED QUESTIONS
Have a question about Polygroup® products? Many frequently asked questions are listed below. Click on the question to find the answer. If your question is not covered by one of the topics below, please visit our Contact Us page.
CANADIAN CUSTOMERS Canadian Shipping Now Available!
We have partnered with Bongo International to service our customers in Canada! Bongo International provides our customers with their very own U.S. address. Once you have a U.S. address, you will be able to make purchases with us as well as other U.S. based online retailers. Bongo receives your purchases and logs them into their online system, which you can use to view your items and consolidate them with multiple orders. Canadian customers can save up to 82% off typical international shipping rates by following these three easy steps:
If you have questions, please feel free to contact BONGO through live chat, email, or phone at (203)683-4894. They will be glad to assist you.
POOLS/INFLATABLES
Where are your pool products sold? Still have questions? Please Contact Us. Where are your pool products sold? How do I set up my pool? How long does it take to set up my pool? How much air should be used to inflate the top ring? Do I need to prepare the ground or dig a hole for the pool? Do I need to install a fence around the pool? I don't have an electrical outlet outside. How can I connect the filter pump? The pump is running, but I don't feel any water being delivered into the pool. Why? How long do I need to run my filter pump for? Approximately, how many gallons of water does the pool hold? Do I need to add chemicals to the water in my pool? How often do I need to change my filter? I run the filter pump regularly, but my pool water has become cloudy or green. Why? How often do I need to change the water? The top ring of my Quick Set® pool has a hole in it, but I can't find the source. Any suggestions? The top ring of my pool is leaking? Will the pool collapse? Where can I get a repair patch for my pool? Grass is growing in the bottom of my pool! Why? Are there holes in my pool? Can I dive into the pool? What is the pool made of? Is it strong? Do you sell pool covers or other accessories for my pool? What should I do if my pool is missing some parts? Can the pool be left year round? Be sure to completely drain and dry the pool before storing to prevent mold from growing. Store in a dry area where the temperature does not fall below 40 degrees Fahrenheit. Tip: leaving the pool in the sun will soften the vinyl and make it easier to fold for storage. Which type of pipe should I order for my ProSeries Round Metal Frame Pool?” We have two types of pipe for ProSeries Round Metal Frame Pool ![]() ![]() CHRISTMAS TREES
Where are your Christmas trees and lights sold? Still have questions? Please Contact Us. Where are your Christmas trees and lights sold? How do I set up my Christmas tree? What should I do if my Christmas tree is missing some parts? Will the light string stay on when one bulb burns out? What should I do if the Christmas tree will not light? Does my tree come with replacement bulbs and fuses? How do I replace loose, broken, or missing bulbs and change the fuses on my tree or light sets? Can I add extra effect adapters like dimmers and blinkers to the tree? How do I care for my tree? Is my Christmas tree flame retardant? Can my Christmas tree be placed outdoors? We provide a 2-year or 5-year limited warranty on all of our trees. Please refer to your warranty card or visit our Warranty page for more information. SAFETY TIPS
Have a question about Polygroup® products? Many frequently asked questions are listed below. Click on the question to find the answer. If your question is not covered by one of the topics below, please visit our Contact Us page.
POOL SAFETY TIPS
At Polygroup®, we want you and your family to have a fun and safe summer in your new pool. Our primary concern is your family's safety, so please practice caution with any pool you purchase. We would like to share with you some pool safety tips and information. While many of these tips are directed towards children, pool safety practices are important for adults as well - especially those who may be inexperienced swimmers. We highly recommend that you review these tips and visit the U.S. Consumer Product Safety Commission (CPSC) website at www.cpsc.gov for more detailed information. To ensure that your children are safe, please follow these pool safety tips: 1. Please carefully read and follow manufacturers' instructions for set up and maintenance for your new pool. Please also practice caution with pool chemicals and electrical equipment used near the pool, and make sure to follow any safety advice found on their labels. 2. Do not leave children unattended in and around the pool. Carefully supervise children, and closely watch them around water - even those who know how to swim. 3. Children can drown in only a few inches of water. Please practice caution with any type of pool you purchase - including child pools. 4. Please do not dive into above-ground pools. They are too shallow. Serious injury may result. 5. Prevent unsupervised children from accessing the pool. Do not leave the pool open and accessible since children can fall inside. The CPSC recommends installing physical barriers, such as fences with latched gates around pools to limit access and installing alarms on doors leading from the house to the pool. Regulations vary from state to state. Please see the CPSC website for more information, and follow your local regulations. 6. Remove the ladder, and completely cover an above-ground pool when not in use to help prevent children from entering. Please note that children may also be able to enter the pool by climbing up the sides. Make sure that the cover of the pool is completely lifted over the pool. Do not partially open the pool. Also make sure that your child does not walk over the pool cover. 7. Be prepared in case of emergency. Please make sure that there is always a life saving flotation device handy near the pool. 8. Keep rescue equipment, a telephone, and emergency numbers handy by the pool. We recommend that all parents, pool owners, and those responsible for childcare learn basic CPR techniques in case of any accident. We want to encourage everyone to enjoy their pools and be safe. For more information about pool safety, please visit www.cpsc.gov. You can also call their Hotline at (800) 638-2772. LIGHTING SAFETY TIPS
At Polygroup®, we want you and your family to have a happy and safe holiday season. Since many of us decorate with light sets during the holidays, the Electrical Safety Foundation International (ESFI) and the U.S. Consumer Product Safety Commission (CPSC) recently published some safety tips and suggestions for using electrical lights. We highly recommend that you review them and visit www.electrical-safety.org and www.cpsc.gov for more detailed information. To ensure that your holiday season is safe from electrical hazards, please follow these safety tips: 1. Before decorating, read and follow the manufacturers' instructions for installation and maintenance of all decorative electrical products. 2. Use lights and other electrical decorations certified by a recognized independent testing laboratory, such as UL, ETL, or CSA. This will be displayed on the packaging. 3. When choosing outdoor lights, please use lights and other electrical decorations certified for outdoor use. The packaging will note whether the lights can be used indoors, outdoors, or both. Prevent shock by plugging outdoor decorations into circuits protected by ground fault circuit interrupters (GFCIs). 4. Carefully inspect each decoration before plugging into an outlet. Cracked, frayed, loose or bare wires, and loose connections may cause a serious electrical shock or start a fire. Replace damaged items. 5. Avoid plugging in too many lights and other decorations into a single outlet. Overloaded outlets can overheat and cause a fire. If using an extension cord, please use them properly. 6. Turn off all holiday lights when you go to bed or leave the house. We want to encourage everyone to enjoy the holidays and be safe. Please visitwww.electrical-safety.org and www.cpsc.gov for more electrical safety advice. You can also call the CPSC Hotline at (800) 638-2772. PRODUCT REGISTRATION
PRODUCT REGISTARTION FOR SAFETY ALERT OR RECALL ONLY. We will use the information provided on this page only to contact you if there is a safety alert or recall for this product. We will not sell, rent, or share your personal information. If you register on this Web site, you do not need to fill out the card that came with your product (if provided). Owner Information: *denotes a required field DOWNLOADS
Instruction manuals and set up guides for many Polygroup® products are All downloads are available as Adobe® Acrobat™ PDF files. You will need DOWNLOADS
Instruction manuals and set up guides for many Polygroup® products are All downloads are available as Adobe® Acrobat™ PDF files. You will need Tree/Light Manuals DOWNLOADS
Instruction manuals and set up guides for many Polygroup® products are All downloads are available as Adobe® Acrobat™ PDF files. You will need 2013 Pools/Filter Pumps Instruction Manuals DOWNLOADS
Instruction manuals and set up guides for many Polygroup® products are All downloads are available as Adobe® Acrobat™ PDF files. You will need 2012 Pools/Filter Pumps Instruction Manuals DOWNLOADS
Instruction manuals and set up guides for many Polygroup® products are All downloads are available as Adobe® Acrobat™ PDF files. You will need 2011 Pools/Filter Pumps Instruction Manuals DOWNLOADS
Instruction manuals and set up guides for many Polygroup® products are All downloads are available as Adobe® Acrobat™ PDF files. You will need 2010 Pools/Filter Pumps Instruction Manuals DOWNLOADS
Instruction manuals and set up guides for many Polygroup® products are All downloads are available as Adobe® Acrobat™ PDF files. You will need 2009 Pools/Filter Pumps Instruction Manuals DOWNLOADS
Instruction manuals and set up guides for many Polygroup® products are All downloads are available as Adobe® Acrobat™ PDF files. You will need 2008 Pools/Filter Pumps Instruction Manuals CONTACT US
For immediate answers to your questions, please visit: For further inquiries, please contact your nearest Polygroup® office. U.S. Toll-Free Customer Service: Customer Service: Toll-Free Customer Service: For sales inquiries, please visit our Locations page.
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